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Importers and purveyors in the finest Spanish hams and Deli produce
Jamones Exquisitos
  07880 793008

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Terms and conditions of supply

At Jamones Exquisitos (JE) we aim to give you a superb home shopping grocery experience, supplying exclusive spanish Deli prodcue only available in the UK from us. Please ensure that you have read the following terms and conditions carefully before using jamonesexquisitos.com; they set out what you can expect from us and the terms on which you agree to be bound when you place your order.

1. Becoming a customer

To place an order with us, you must be over 18 years of age, require delivery in our area and have a credit or debit card acceptable to us in your name. We reserve the right to decline any order or to suspend your Account with us at our discretion.

2. Your account

2.1 If you wish, you may set up an online account with us to make each visit to our website easier. If you do this, you will be given a user name and a password to use each time you place an order with us.

2.2 You are responsible for all activity on your account. You should ensure that your username and password are known only to you and that access to your computer is restricted to prevent any unauthorised use of your account. You must inform us immediately if you believe your password has become known to anybody else or has been or may be used in an unauthorised manner.

2.3 Please ensure that the information you provide us with is correct and up to date and notify us as soon as possible of any changes.

2.4 Please ensure that you have read our statement on our privacy policy.

3. Contract

This website is operated by Jamones Exquisitos Limited (JE Ltd). Once you have placed an order on the website we will confirm your order by sending an email to the email address you have provided. This email will list all products you have ordered, the price and delivery details. This is not an acceptance by us. A legally binding contract will only arise once we have completed delivery of the goods to you.

4. Amending or cancelling the contract

4.1 The confirmation email we send will set out the latest time that you may amend or cancel your order (the "cut-off time").

4.2 Should you wish to cancel your order after the cut off time but prior to delivery, we may charge you in full for an amount equal to the value or your order, including any delivery cost.

4.3 Where you order goods that are unavailable for any reason, we shall notify you and you shall have the option either to wait until those goods are available again or accept a full refund within 2 days.

5. Price and delivery charges

5.1 The price of the goods will be as quoted on the website at the time you confirm your order by clicking "Checkout" and will be inclusive of VAT (if applicable) or any other tax and, subject to paragraphs 5.2 and 6 below, delivery.

5.2 The delivery charge applying to your order shall be set out at the time you checkout. No delivery charge shall be applied to orders with a value of £200 or more. Orders below that value shall be subject to a delivery charge of £4.95 or £5.95 for Central London, plus 30p per kilo above 15kg.

5.3 If you amend your order prior to the cut off time to increase the quantity of items already ordered, the price charged for the additional items will be the price quoted at the time you made the original order. If, however, you are adding new items to your order, the price charged will be the price quoted at the time you amend the order. The delivery charge shall be amended and applied in accordance with paragraph 5.2.

5.4 We will debit the total cost of your order, including any delivery charge or packaging cost that may be applied, from your debit or credit card at the time you place your order.

6. Premium delivery service

You may request our premium delivery service at the time of checkout. For the extra charge quoted at the time of check out, you will be able to nominate a more specific delivery time.

7. Delivery

7.1 We will always aim to deliver your order within the delivery slot requested by you at the time you place your order.

7.2 If nobody is available at the primary delivery address (nominated by you at the time you place your order) to take delivery of the order, we will leave notification of the delivery instead either to the secondary delivery address or secure place (nominated by you at the time you place your order).

7.3 In the event that nobody is available to take delivery of your order at either your primary or secondary delivery address or you ask us to leave your goods unattended at a secure place, jamonesexquisitos.co.uk expressly disclaims all liability that may arise in consequence of the delivery being left unattended, including, without limitation, theft, tampering or contamination, however caused.

7.4 Events outside our control, for example, extreme weather conditions, may occasionally mean we are unable to deliver your goods at the time agreed. In these circumstances, we will contact you as early as possible to rearrange the delivery time. In such an event, our liability to you shall be limited to the price of the goods ordered and the cost of delivery.

8. If you are dissatisfied

8.1 We are committed to offering you the very best service and the very best produce and we guarantee the quality of all goods and produce you order from us. You must inspect the goods immediately upon delivery and, in the event that you are dissatisfied in any way with either our service or the quality of the goods you receive, let us know promptly in writing via the feedback form in the Contact Us section of the website.

8.2 Complaints in respect of service will be reviewed by our customer services team and we promise to respond to you within 24 hours whenever possible.

8.3 Complaints in respect of the quality of the goods you receive will be forwarded to our Developmental Chef for review and we promise to respond to you with 24 hours whenever possible.

8.4 Unfortunately, we are unable to accept the return of any produce delivered to you but, if the goods ordered by you do not meet your reasonable satisfaction, we may, in our absolute discretion, send you a jamonesexquisitos.co.uk voucher or a full refund to the value of the goods that have fallen short of your expectations within 2 days of a complaint being received.

9. What we will not be liable for

9.1 We will not be liable for any indirect or consequential loss or damage of loss of profits arising out of our supply or failure to supply the goods to you.

9.2 Nothing in this Agreement shall in any way limit our liability for death or personal injury resulting from our breach of contract, tort or negligence nor limit any legal rights you have as a consumer.

9.3 Some of our products may contain traces of nuts and other allergens. We will ensure that the contents of each box are clearly listed on our website but it is your responsibility to ensure that you have read the information. If you require further information on allergens, please contact us.

9.4 The goods are sold to you on the basis that you are a consumer therefore we will not be liable for any special losses that you might suffer using, distribution or reselling the goods as part of a business.

9.5 We shall not be liable for goods once they have been delivered to the address or secure place stated in your order. Our packaging is designed to ensure our produce reaches you in perfect condition but it is your responsibility to ensure that all perishable goods are refrigerated as soon as possible upon receipt. Further, if you or a third party moves, transports or delivers the goods to any other address following our delivery, we shall not be liable for anything that that third party might do to the goods or any subsequent deterioration in the produce.

9.6 Please note that we will do our best to ensure that access to our website is uninterrupted and that transmission are error-free but, given the nature of the internet, this is not something that we are able to guarantee. There may be occasions where access is suspended or restricted so that we can undertake repairs, maintenance or improvements. We will keep such occasions to a minimum and endeavour to restore full access as soon as we can.

10. General

10.1 These terms and conditions set out the entire agreement between us. Any failure by us to enforce any of our rights under this Agreement shall not prejudice our entitlement to rely on any of our rights in the future.

10.2 We shall not be liable for delays or failures to perform our obligations if that delay of failure arises from events beyond our reasonable control.

10.3 We reserve the right to change our website, policies and terms and conditions at any time but this shall not affect the terms and conditions prevailing at the time you make a purchase.

10.4 This Agreement is governed by the laws or England and Wales and both parties hereby submit to the exclusive jurisdiction of the English courts.